Frequently asked questions
Mostly about licensing, because that is what people ask before they buy.
What is a Machine ID, and why do you need it?
It is a 16-character hash your computer produces from its motherboard, CPU and Windows install identifiers. Your key is generated from it, which is what makes the key work on your machine and nowhere else. We receive the hash, never the underlying serial numbers. Here is where to find it.
What happens if I change my hardware?
A new motherboard or CPU — or a Windows reinstall that regenerates the machine GUID — changes your Machine ID, and the old key stops validating. The ID is deliberately built to survive a driver update, a GPU swap and a feature update, so routine upgrades will not lock you out. If it does change, email us your order reference and we re-issue for the new ID at no charge for the rest of an unexpired licence.
Can I move a key to another PC?
No. The Machine ID is an input to the key's own mathematics, so a key cannot be made to validate on a different computer — not by you and not by us. Each machine needs its own key.
Does the licence check need an internet connection?
No. The app re-derives the key from your Machine ID locally and compares the result. It never contacts us to validate, so activation works on a machine with no network at all — and there is no licence server that can go down and lock you out.
What is your refund policy?
Full refund within 14 days if you have not activated the key — no reason needed. Once activated, we refund where the software does not work as described and we cannot resolve it with you. Statutory rights in the UK and EU are unaffected; the detail is in the Terms.
My key has not arrived. What now?
You are never dependent on the email: the key appears on screen the moment payment clears and is always listed on your account page. If the email itself has not arrived, check spam, then email us and we will resend.
What if I buy a second key for the same tier?
A second key for the tier already running adds 30 days to whatever time is left. A key for a different tier restarts the clock at 30 days rather than stacking. Forever supersedes everything and never expires.
Is the overclocking safe?
Overclocking carries real risk — instability, data loss, shortened component life, and it typically voids your hardware manufacturer's warranty. The Overclock panel is opt-in and applies nothing unless you choose to. The full notice is in the Terms.